RETURNS POLICY
Article 8 – Right of withdrawal on delivery of products
1. When purchasing products, the consumer has the possibility of dissolving the contract without giving reasons for at least fourteen days from the day of receipt of the product by or on behalf of the consumer.
2. If the consumer wishes to exercise the right of withdrawal, he should only unpack or use the product to the extent necessary to assess whether the consumer wishes to keep the product. During this period, the consumer will handle the product and packaging with care. The consumer will return the product unopened with all delivered accessories and in the original condition and packaging to the entrepreneur, according to the reasonable and clear instructions indicated by the entrepreneur.
3. The seal of the product must not be broken
Article 9 – Right of Withdrawal in the Supply of Services
1. When services are supplied, the consumer has the possibility of dissolving the contract without giving reasons for at least fourteen days starting from the day of entering into the contract.
2. The consumer will comply with the reasonable and clear instructions provided by the entrepreneur at the time of the offer and/or at the latest at the time of delivery in order to use his right of withdrawal.
Article 10 – Costs in case of withdrawal
1. If the consumer exercises the right of withdrawal, at most the cost of return shipment shall be borne by the consumer.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.
Article 11. Return conditions
All products can be returned up to 14 days after receipt. All returns provided with a completed return form and sent to the correct return address will be processed. Shipping back is at your own risk; we recommend returning the package with track&trace and keeping your track&trace number. All unopened products will be credited within 2 weeks of receipt via the same payment method used during ordering.
Does your order meet the requirements? Click here to request your return.